Operations Retainer
Everything you built, run for you.
You own your AI, your cloud, your network. Who keeps it healthy? We do, if you want. One flat monthly fee covers monitoring, patching, backups, restore drills, and a named engineer who knows your system. Optional, cancel any time. Most clients add it after their systems pay for themselves.
In plain words
What this is
Systems don’t stay perfect on their own.
Software updates break things. Prices change. Your business changes. Someone has to watch, patch, and tune so your AI keeps answering, your cloud keeps serving, and your backups actually restore when you need them. The Operations Retainer is that someone. The full care plan for everything we built for you, one flat monthly fee, a named engineer, and direct access. No ticket queue, no call centre, no per-user tax.
What’s included
What the retainer actually covers
24/7 monitoring
We watch your systems and your AI agents around the clock and fix problems before you notice them.
Patching and upgrades
Software updates, security fixes, broken integrations, handled.
Backups with a tested restore
Not hopeful backups. We actually restore, in front of you, on a schedule.
Named engineer, direct line. No ticket queue.
The person who built your system. Not a ticket queue.
The stack clause
If a provider raises prices or a model gets deprecated, we re-benchmark and switch. You’re never held hostage to one vendor.
Where this fits
Built for the businesses that want to own, not rent.
- Clinics and practices. AI receptionist, private cloud, and security monitor, all kept healthy by one named engineer.
- Contractors and field services. Dispatch, invoicing, and the network between sites, watched around the clock.
- Professional services. Client data, documents, and the tools that run on them, patched and backed up with tested restores.
- Retail and restaurants. POS, cameras, and Wi-Fi across lanes, with a single engineer who knows the whole setup.
- Any business tired of per-user IT bills. A flat retainer and direct access, instead of a per-seat tax and a ticket queue.
Own it, flat
$399-$799
per month, cancel any time
A flat deployment fee in writing. Optional management only if you want it.
What managed looks like
The clinic that found out from the report.
At 2am the phone integration breaks. Our monitoring catches it, we fix the connection, and by 8am the receptionist answers every call like nothing happened. The owner finds out from the morning report, not from an angry patient. That’s what the retainer buys: things that break get fixed while you sleep.
What you can expect
What you can expect from us
- A flat retainer, not a per-user bill. An MSP charges $100-175 per user per month; a 10-person office pays $1,000-1,750 a month for commodity helpdesk. We charge a flat retainer, no per-user tax, and you talk to the engineer who built the system.
- Named engineer, direct line. No ticket queue.
- Monthly plain-English reports: what we watched, what we fixed, what changed, what improved.
- You still own everything. The retainer is a service to you, not a leash.
- We tell you when you don’t need it.
The honest part
One fee
in writing, before we start
You know the number before anything is built. You own what we build together.
Pricing
Own it. Manage it only if you want.
Operations Retainer (full care)
$399-$799/mo
Full care for everything we built you
- Billed monthly, cancel any time
- A flat retainer, never a per-user bill
- Named engineer, direct line, no ticket queue
- You still own every system
Managed Fleet (manage all your AI deployments)
$497-$797/mo
Care for every AI deployment you run
- Billed monthly, cancel any time
- Every agent monitored, patched, and tuned
- Named engineer, direct line, no ticket queue
- You still own every deployment
Manage one deployment
from $147/mo
Care for a single deployment
- Billed monthly, cancel any time
- Optional. The deployment is already yours
- Named engineer, direct line, no ticket queue
- Monthly plain-English report
Anchored under agency retainers ($500-2,000/mo, mandatory) and Miami engineering pods (from $2,800/mo). Ours is optional, cheaper, and you own the systems.
FAQ
Straight answers
Is this mandatory?
No. You own everything you paid to build. The retainer is optional care. Cancel any time.
How is this different from Managed AI?
Managed AI covers your AI agents. The Operations Retainer covers everything: AI, cloud, network, security, backups, priority support.
What if something breaks at 2am?
Retainer clients get monitoring and priority response around the clock. Unmanaged clients reach us during business hours.
Do you charge extra for model usage?
No hidden fees. Model cost is passed through transparently or billed to your own keys.
Built it. Now let us run it.
A flat retainer, a named engineer, and systems that stay healthy.